Today, 10:02
Recruiter · Baram Talent
Hi Norman! Thanks for taking the time. Can you give me the short version of what you do?
10:02
I run developer communities. I've done it for 8 years, and at my current company I grew the community from 2,000 to 48,000 members. Along the way I've hosted 120 events and kept CSAT at 92%. I also answer forum threads at midnight more often than I'd like to admit.
10:04 ✓✓
Recruiter
That growth number is wild. Where are you now, and what does the role look like day to day?
10:05
Head of Community · Codewharf
Seoul · 2021–present
- Grew membership from 2,000 to 48,000 in 4.5 years, with monthly active rate holding at 31%
- Built a 40-person volunteer moderator program that cut median response time from 9 hours to 40 minutes
- Ran 64 events including DevWharf Con, 3,200 attendees, 92% CSAT across post-event surveys
10:07 ✓✓
Recruiter
And before Codewharf?
10:08
Community Lead · Nabi Cloud
Seoul · 2018–2021
- Launched the Korean developer forum from zero to 11,000 registered users in 2 years
- Organized 38 meetups and 4 hackathons, average NPS of 71
- Wrote a weekly English newsletter that reached 8,500 subscribers with a 46% open rate
10:10 ✓✓
Community Coordinator · Dolmen Games
Seoul · 2016–2018
- Moderated a 90,000-member player Discord and reduced repeat rule violations by 34%
- Produced 18 community events, including a fan art contest with 2,400 entries
10:11 ✓✓
Today, 10:15
Recruiter
Great. What tools and skills should I list on my end?
10:15
Here's the honest list:
Discord & Discourse admin
Event production
Content strategy
Community analytics (Common Room, Orbit)
Moderation policy
Public speaking
SQL (basic)
Korean (native) · English (fluent)
10:16 ✓✓
Recruiter
Education and anything extra?
10:17
B.A. Communication · Hanul University, Seoul
2012–2016
- CMX Community Strategy Certificate, 2022
- Speaker at 9 industry conferences on community-led growth
- Mentor for 12 junior community managers through Seoul CM Circle
10:18 ✓✓
Recruiter
Perfect, that's everything I need. One last thing: references?
10:19
Available on request. Fair warning: they will tell you the story about the venue that lost power mid-keynote. We finished the talk on a megaphone and the CSAT for that event was still 89%.
10:20 ✓✓
Recruiter is typing