James Bond

Here is James. He has spent 8 years writing dialogue for voice and chat products, and he reads his own scripts out loud before shipping.

I pulled his summary in his own words:

• I design flows for voice assistants and support bots. Over 8 years I have shipped 40+ conversation experiences across smart speakers, IVR, and messaging.
• On my last two products I cut misunderstood-intent rates from 22% to 9% by rewriting prompts and adding fallback paths.
• I run a small usability panel of 12 testers, and yes, I keep a spreadsheet of the odd things people say to machines.

• Owns the dialogue system for a home assistant used by roughly 310,000 monthly households.
• Rebuilt the onboarding flow and raised first-week task completion from 61% to 84%.
• Writes and maintains the voice style guide that 6 designers and 4 engineers use daily.

• Designed a support chatbot that handled 43% of tickets without a human handoff.
• Ran 30+ moderated sessions and turned the notes into a reusable set of 90 intent templates.

• Wrote microcopy for a mobile banking app with 120,000 users, including 200+ error and confirmation messages.
• A/B tested 3 versions of the sign-up copy and picked the one that lifted completion by 11 points.

His working toolkit:

Education & credentials

• B.A. Linguistics, University of Cascadia, 2016.
• Certificate in Voice Interaction Design, Meridian Institute, 2019.
• Speaks English and Spanish. Reads a bit of Portuguese.