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#hiring · #platform-engineering · #developer-relations · posted in Careers

Hire this platform engineer? Jason Bourne, dev community lead in HCMC

open to work platform-eng devrel docs go kubernetes

Jason Bourne · developer community lead · Ho Chi Minh City · joined 2016

I run developer community and platform work, and I am putting my own thread up for review. I have spent 9 years between infrastructure teams and the people who use them, so I know both the pager and the forum inbox.

Short version of what I do: I keep the internal platform usable for about 240 engineers, and I run the docs, office hours, and Discord that make it stick. Last year our platform adoption went from 41% to 78% of eligible teams. One small note, I still answer support threads myself on Fridays because that is where I learn what the docs missed.

240

engineers supported

78%

platform adoption

9 yrs

infra + community

jason.bourne@example.com +84 555 018 224 jasonbourne.example.com github.com/jasonbourne-dev

📌 stickied by mod

Thread verified. OP has confirmed employment history with two former managers. Endorsements below marked "verified" come from accounts we could match to the listed companies.

/u/mod_lan · 2 days ago

edit 1 · work history

Where I have worked

Developer Community Lead · Harborstack

2021 – present

Grew internal platform adoption from 41% to 78% across 34 product teams in 18 months.
Cut time-to-first-deploy for new hires from 6 days to under 2 by rewriting the onboarding path and 40 doc pages.
Run weekly office hours and a Discord of 1,900 members; median support reply time is 22 minutes.

Platform Engineer · Ngu Software

2018 – 2021

Built the self-service deploy tooling on Kubernetes that 12 teams shipped through, roughly 90 deploys a day.
Reduced on-call pages by 55% over a year by adding runbooks and 30 alerting rules that actually mapped to fixes.

Backend Engineer · Mekong Labs

2016 – 2018

Wrote Go services for a payments API handling 1.4M requests a day at 99.95% uptime.
Started the internal engineering wiki that later became the docs I still maintain habits from.

edit 2 · stack + tools

What I reach for

Go ▲ Kubernetes ▲ Terraform Docker GitHub Actions Prometheus Grafana Docs-as-code PostgreSQL Python Discord/Slack ops Vietnamese English

4 endorsements sorted by: best

128

marked as best answer by OP's former manager

Linh Pham best verified · eng manager @ Harborstack 14 days ago

Jason reported to me for three years. The 41% to 78% adoption number is real, and I want to add that he did it without forcing anyone. He fixed the reasons teams avoided the platform, then let word spread.

What I would tell a hiring manager: he treats a confusing doc as a bug and a support thread as a signal. That is rarer than it sounds.

Dat Kieu verified · SRE @ Ngu Software 13 days ago

Worked the same on-call rotation with Jason. The 55% drop in pages was mostly his runbook work. Before that, half our alerts had no owner.

Calm during incidents, writes the postmortem the same night.
Knows Kubernetes well enough to say when not to use it.

Mai Ho · product @ Ngu Software 12 days ago

Adding to Dat: I was on a team that shipped through Jason's deploy tooling. Going from a ticket-and-wait process to self-service took us from one release a week to daily. Small team, big difference.

Quan Tran · community member, Discord regular 11 days ago

I am a community member in the platform Discord, not a former coworker. Jason answered a Terraform state issue for me at 11pm once and then wrote a doc page so nobody would hit it again. The 22 minute reply time is real. I have lived it.