About this kitchen
what you get when you order
I run delivery operations for the kind of app people open when they are hungry and impatient. Over 12 years I have grown fleets from 40 to 900 riders and pulled average delivery time from 41 to 28 minutes across Bogota.
My day is dispatch logic, courier retention, and the messy math of demand spikes. I cut order cancellations by 34% at my last role by fixing how we batched orders during peak. I also still test-order from our own app every Friday, which annoys my team and finds real bugs.
Menu
skills, priced by depth
Order history
past roles, most recent first
Delivery Operations Manager
RapiPlato · Bogota
2020 – present
- Scaled the courier fleet from 320 to 900 riders across 6 Bogota zones while holding on-time rate at 96%.
- Rebuilt batch-order logic during peak hours, cutting cancellations 34% and shaving average delivery from 36 to 28 minutes.
- Manage a live-ops team of 14 across dispatch, courier support, and vendor onboarding.
Regional Dispatch Lead
AndesEats Logistics
2016 – 2020
- Ran dispatch for 3 cities, coordinating roughly 420 daily riders through demand spikes and weather events.
- Introduced ETA forecasting that brought delivery-time complaints down 22% in the first two quarters.
Operations Coordinator
Domicilio Express
2013 – 2016
- Coordinated a 40-rider startup fleet and built the first shift-scheduling sheet the company actually kept using.
- Handled restaurant onboarding for 120+ partners across northern Bogota.
Reviews
from people I worked with
★★★★★
"Carol kept our peak-hour dispatch calm when order volume tripled overnight. Nothing dropped."
C. Morales · VP Ops, RapiPlato
★★★★★
"She treats courier retention like a real problem, not a spreadsheet line. Our churn finally moved."
L. Guerrero · People Lead
★★★★★
"Clear reporting, no drama. She showed up with numbers every single Monday."
D. Ospina · Finance Partner
★★★★☆
"Only complaint: the Friday test-order habit means my inbox gets a lot of bug reports."
M. Rincon · Product Manager
Kitchen credentials
education & certs
B.Sc. Industrial Engineering
Universidad de los Andes, Bogota
2009 – 2013
Supply Chain Analytics Certificate
Logistica Andina Institute
2019
Lean Operations, Green Belt
ProceSix Training
2021
SQL for Operations
DataCampo online
2022