▣ SWIFTNODE COURIER · WEST AFRICA
TRACKING ID SN-JD-267-GH
Consignee
Stephen Strange
E-commerce Operations Lead
stephen.strange@example.com
+233 555 018 264
Osu, Accra · Greater Accra Region, Ghana
Ship-from / Origin
Kumasi, Ashanti Region
Since 2013
Ref: portfolio.example.com/sstrange
SN 2 6 7 GH 0 1 8 2 6 4
Out for delivery. Package is on the last leg and reviewing new destinations. EST. ARRIVAL
ON REQUEST
Route history · origin to current hub
Kumasi Takoradi Tema Port ◈ Accra

Manifest note

I run e-commerce fulfillment for consumer brands across Ghana and Nigeria. Over 8 years I have moved from a single warehouse desk to leading a team of 24, and last year my group processed 41,000 orders a month while holding on-time delivery at 96.4%. I like the boring wins: shaving 20 minutes off a pick route counts as a good day.

Delivery progress · career checkpoints

Head of Operations · Sankofa Cart
2021 – Present
Accra · Hub 04
Out for delivery
Last scan: fulfillment center, Spintex Road
  • Own end-to-end fulfillment for 41,000 monthly orders across 3 warehouses, up from 12,000 when I joined.
  • Rebuilt the returns flow and cut refund turnaround from 9 days to 3.2 days, which lifted repeat purchase rate by 14%.
  • Manage a team of 24 across picking, dispatch, and last-mile coordination with 4 courier partners.
Fulfillment Manager · Baobab Retail Group
2018 – 2021
Accra · Hub 03
Delivered
Signed for: warehouse network, Tema
  • Set up a second warehouse in Kumasi, adding 18,000 sq ft and cutting northern delivery times by 2 days.
  • Introduced barcode picking and brought order accuracy from 91% to 99.1% within two quarters.
Logistics Coordinator · Adinkra Supplies Ltd
2015 – 2018
Kumasi · Hub 02
Delivered
Signed for: dispatch office, Adum
  • Coordinated daily dispatch of 600 to 900 parcels and negotiated courier rates down 11%.
  • Built a simple spreadsheet routing tool that reduced failed first-attempt deliveries from 18% to 9%.
Warehouse Associate · Adinkra Supplies Ltd
2013 – 2015
Kumasi · Hub 01
Delivered
Package accepted: origin facility
  • Handled inbound receiving and stock counts for a 6,000-SKU catalog with 99.6% inventory accuracy.

Package contents · skills

WMS & ERP systemsEXPERT
Last-mile routingEXPERT
Inventory forecastingSTRONG
Courier contractsSTRONG
SQL & dashboardsWORKING

Delivery metrics · this year

On-time delivery96.4%
Order accuracy99.1%
Cost per parcel cut-17%
Team retention88%

Handling labels · certifications

APICS CSCP Lean Six Sigma · Green Belt Shopify Plus Ops BSc Logistics · KNUST 2013 English · Twi · Ga
Delivery confirmed · signature on file
Received in good condition by Stephen Strange. References and detailed metrics available on request. Open to lead roles across West African e-commerce operations.
J. Strange
SIGNED 2026 · HUB 04 ACCRA