★ OPEN 24 HRS ★

Norman's

Norman Bates · Restaurant Franchise Operator · Memphis, TN
norman.bates@example.com (901) 555-0148 normanbates.example.com
TODAY'S SPECIAL

I run diner and quick-service franchises for a living. Over 14 years I have opened 9 locations and taken a single store doing $840K a year up to a 4-unit group clearing $6.2M.

I hire the crew, set the prep lists, and read the P&L every Monday. My last remodel cut ticket times from 11 minutes to under 7 during the lunch rush.

I still work the line on Fridays. Keeps me honest about the food.

The Combos

★★★★★
#1The Big Boss Platter 2019–Now
Managing Operator · Bates Hospitality Group · Memphis
  • Own and run 4 franchise locations with 92 staff and combined revenue of $6.2M in 2025.
  • Held food cost to 28.5% and labor to 26% across all units through weekly line-check audits.
  • Rolled out a shared prep kitchen that dropped waste by $4,100 a month across the group.
#2The Turnaround Melt 2015–2019
General Manager · Silver Spoon Grill Co. · Nashville
  • Took over a store at $840K a year and grew it to $1.4M in 30 months.
  • Cut staff turnover from 140% to 62% by moving to fixed shifts and a tip-pool the crew helped design.
  • Passed 3 straight health inspections at 98 or higher after two prior failures.
#3The Opening-Day Double 2011–2015
Opening Manager · Route 51 Diner Franchise · Memphis
  • Opened 3 new locations, hiring and training 40+ crew each within a 6-week window.
  • Built the prep and stock system that the franchise later copied into 5 more stores.
#4The Started-At-The-Fryer Basket 2008–2011
Shift Lead · Blue Plate Counter · Memphis
  • Ran the closing shift for a 60-seat diner turning 220 covers on a Saturday night.
  • Trained 14 new line cooks and cut average onboarding time from 3 weeks to 9 days.

Jukebox

45 RPM
A1P&L & Cost ControlWeekly food + labor targets
A2New Store OpeningsBuildout to first ticket
A3Crew Hiring & Training92 staff, 4 units
B1Kitchen ThroughputTicket-time under 7 min
B2Health & Safety ComplianceServSafe certified
B3Vendor & Supply DealsProduce, meat, paper goods

On The Side

★★

Schooling

A.A.S. Restaurant Management
Delta River Community College
2006–2008
ServSafe Manager Cert.
National Restaurant Assoc.
Renewed 2024

House Rules

  • Franchisee of the Year, Route 51 group, 2023.
  • Mentored 6 crew members into their own GM jobs.
  • Serve on the Memphis Small Diner Owners board since 2021.