Declaration · Professional Summary
I own and run Pennyworth Reisen, a 6-person agency in Zürich that books about 2,400 trips a year, most of them rail-first itineraries across Europe. Before that I spent 14 years on the supplier side: hotels, an airline sales desk, and a tour operator. I still answer the phone myself on Saturdays, mostly out of habit.
Zürich · Grand Tour Class
Owner & Managing Director
Pennyworth Reisen AG
2016 – Present
- Grew annual bookings from 640 to roughly 2,400 while keeping a repeat-client rate of 68%
- Built a rail-first product line covering 11 countries; now 55% of revenue
- Kept complaint rate under 1.2% across 9 seasons by writing every itinerary brief myself
Geneva · Premier Cabin
Regional Sales Manager
Aigle Bleu Airways
2010 – 2016
- Managed 84 agency accounts across Romandie, CHF 19M in annual ticket volume
- Renegotiated corporate fare contracts and lifted segment share from 12% to 17% in 3 years
Vienna · Hotel Seal
Tour Operations Lead
Donau & Alpen Touren GmbH
2006 – 2010
- Ran logistics for 120 escorted group departures a year, average party of 28 guests
- Cut coach and hotel no-show costs by 31% with a 72-hour reconfirmation routine
Lucerne · Baggage Check
Front Office & Concierge
Hotel Drei Schwäne
2002 – 2006
- Handled check-in for a 140-room lakeside house, 82% average occupancy
- Built the excursion desk from zero to CHF 210K in yearly commissions
Skills · Carry-On
- Itinerary design and rail routing (Interrail, point-to-point)
- Amadeus GDS, fare construction, group contracting
- Supplier negotiation, crisis rebooking
- Small-team leadership, P&L for a CHF 4.8M business
Languages
- German · native
- French · fluent
- English · fluent
- Italian · working
Education · Origin
- Dipl. Tourismusfachmann HF
Höhere Fachschule für Tourismus, Lucerne, 1999 – 2002
- IATA/UFTAA Consultant Diploma, 2004