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Par AvionBy air mail · Correio aéreo
Sam Wilson
International Courier Operations Lead
Rua das Flores 44 · Porto, Portugal
sam.wilson@example.com · +351 900 555 214
sam-wilson.example.com
Correio CV 1⁄1 Porto
Porto · CTT-ish 18 · 07 · 2026 First class
A.M. Received

Dear hiring team,

I run international courier operations, currently coordinating 6 European hubs that move about 41,000 parcels a day. Over 9 years I moved from night-shift sorting supervisor to network lead, and I still keep a customs incoterms cheat sheet taped inside my notebook. I write short letters and shorter delay reports.

Route of employment
Operations Lead, International Network · VoltaExpress Porto · 2021–present
  • Coordinate 6 hubs (Porto, Madrid, Lyon, Cologne, Rotterdam, Milan) handling 41,000 parcels daily with a 97.4% on-time rate.
  • Rebuilt the customs pre-clearance flow after Brexit rule changes, cutting UK-bound dwell time from 31 to 9 hours.
  • Ran the 2024 peak-season plan: 210 temporary staff onboarded across 3 countries with zero missed linehaul departures.
Hub Manager · Atlântico Parcel Porto · 2018–2021
  • Managed a 74-person sorting hub processing 12,500 parcels per shift; mis-sort rate fell from 1.8% to 0.6% in 2 years.
  • Introduced staggered inbound truck slots, reducing dock queue time by 38 minutes on average.
Sorting Supervisor, night shift · Atlântico Parcel Porto · 2016–2018
  • Led a crew of 18 across 2 sort belts; held scan compliance above 99% for 21 consecutive months.
Customs declaration · skills
Linehaul planning Customs & incoterms IATA DG basics SLA reporting WMS / TMS (CargoWise-type) Excel & SQL Peak staffing PT · EN · ES · FR (basic)
Education
B.Sc. Logistics Management Instituto Norte de Gestão, Porto 2012–2016
Certified Customs Practitioner Iberian Trade Institute 2020
Also of note
Delay post-mortems, monthly Wrote 40+ one-page incident letters read by 3 country directors.
Volunteer, Porto bike courier co-op Route planning for last-mile trials, 2022–2024.

With thanks for your time, and a promise of prompt delivery,
Sam Wilson

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