To:HIRING MANAGER, ANY WELL-RUN DISPATCH CENTER
From:JAMES RHODES, EMERGENCY DISPATCH SUPERVISOR, KANSAS CITY MO
Reply via:J.RHODES@EXAMPLE.COM · (555) 014-9911 · EXAMPLE.COM/JRHODES
I HAVE RUN 911 DISPATCH FLOORS FOR 12 YEARS AND SUPERVISED SHIFTS OF UP TO 14 CALL TAKERS STOP
MY CURRENT FLOOR ANSWERS 96 PERCENT OF EMERGENCY CALLS WITHIN 15 SECONDS STOP
I TRAIN NEW HIRES, WRITE PROTOCOLS, AND STAY CALM WHEN NOBODY ELSE ON THE LINE IS STOP
BREVITY IS A JOB REQUIREMENT SO THIS FORMAT SUITS ME FULL STOP
Dispatch Supervisor · Heartland 911 Communications Center
2018–PRESENT
SUPERVISE OVERNIGHT SHIFT OF 14 CALL TAKERS COVERING 410,000 RESIDENTS STOP
RAISED 15-SECOND ANSWER RATE FROM 89 TO 96 PERCENT OVER 3 YEARS BY REBUILDING BREAK ROTATION STOP
LED CAD SYSTEM CUTOVER IN 2022 WITH ZERO DROPPED CALLS DURING THE 6-HOUR MIGRATION WINDOW STOP
Senior Dispatcher · Heartland 911 Communications Center
2014–2018
HANDLED ROUGHLY 90 EMERGENCY AND 60 NON-EMERGENCY CALLS PER SHIFT STOP
WROTE THE 40-PAGE SEVERE WEATHER PROTOCOL STILL IN USE AFTER 3 TORNADO SEASONS STOP
Dispatcher · Platte Valley Regional Dispatch
2011–2014
DISPATCHED FIRE AND EMS UNITS ACROSS 4 RURAL COUNTIES AND 9 VOLUNTEER DEPARTMENTS STOP
CERTIFIED IN EMERGENCY MEDICAL DISPATCH WITHIN FIRST 6 MONTHS STOP
ENP CERTIFICATION, NATIONAL EMERGENCY NUMBER ASSOCIATION, 2019 STOP
CMCP SUPERVISOR COURSE, 2020 STOP CPR AND EMD INSTRUCTOR, CURRENT STOP
A.A.S. PUBLIC SAFETY COMMUNICATIONS, MIDWEST TECHNICAL COLLEGE, 2011 END