UX researcher, 7 years across fintech and public services. I run studies that change roadmaps: 180+ interviews, 40 usability tests, and 9 diary studies to date. My reports are short, my evidence is labeled, and my recommendations name an owner.
Experience
Senior UX Researcher2022 – present
Klarvia (fintech, 400 employees)
- Built the research practice from zero: ops, consent tooling, and a searchable repository of 300 findings.
- Led discovery for the invoice product; 2 of 3 planned features were cut, the remaining one hit 46% weekly adoption.
- Trained 18 designers and PMs to run their own unmoderated tests; research request backlog down 60%.
UX Researcher2019 – 2022
Swedish Tax Agency (Skatteverket), digital services
- Usability program for the online filing flow used by 5.4M citizens; call-center volume in filing season down 12%.
- Ran accessibility studies with 30 participants using assistive tech; 60 issues fixed before launch.
Research Assistant2017 – 2019
Mobile Life Centre, KTH
- Field studies on commuter app use; co-authored 2 CHI workshop papers.
Education
M.Sc. Human-Computer Interaction2017
KTH Royal Institute of Technology
B.A. Cognitive Science2015
Linköping University
Methods & Tools
Contextual inquiryUsability testingDiary studies
Survey designCard sortingA/B analysis
FigmaDovetailMazeR (basic)
Talks & Community